A Facebook Chatbot is a sophisticated piece of software that uses artificial intelligent (AI) technology to interact with customers via chat. In simple terms, these bots know what is being requested and can formulate an appropriate response in a natural manner. In addition to the above-mentioned advantages, such a system will also save you a lot of time. Here are some of the reasons why you should consider installing a Messenger Bot on your website.
First of all, such a robot is designed to help improve your customer's needs and desires. This may sound somewhat trivial but imagine how your clients will feel if you cater to their needs just because it is necessary. If they are not satisfied with your product or service, then the last thing you want is to be perceived as a company that does not care for its customer's needs. However, with a Messenger Bot, you can offer suggestions on the topic without coming across as a pushy business. You can also get a more personalized experience for your clients and customers by utilizing a Messenger Bot.
Secondly, such a bot can work to reduce your business expenses. With a Messenger Bot, you can easily save a lot of money by cutting out middlemen and outsourcing your work. Moreover, you can ensure that your customers receive an exclusive and customized experience by using a Messenger Bot.
Lastly, this type of automated system can save you from incurring losses. Since your customers are able to ask for your product or services from their own computers, then there is nothing stopping them from going through your website.
As a matter of fact, Facebook Chatbot can even help your business grow faster than ever. Since such a system will be able to automatically respond to requests made by customers, it will enable your business to quickly adjust to changing customer demands. Furthermore, since your customers are getting personalized interactions with your brand, you will be able to grow your revenue even faster.
Now that you understand why it would be beneficial to install a Messenger Bot on your website, let us look at the different types of robots available. Here are some of the types you can consider.
Bots that are capable of playing music are considered as "virtual" assistants. You can actually request your bot to play a specific song, or you can even set it to play the track from an iTunes album. The reason behind this feature is to help your customer to interact with your brand and keep them entertained.
There are also bots that allow you to create a profile page for your company. These bots can be set up to automatically create an official Facebook account for your business. This gives you a unique identity and helps your customers to get to know about you and your products. This feature also allows your company to gain more recognition by allowing them to connect to your actual website via social media platforms.
Voice-activated or text activated bots will not only allow you to have a chat with customers, but they can also answer questions, ask for information, and offer suggestions. If your customer doesn't feel comfortable asking their questions directly through text, you can use one of the other Bots on the market. However, if you do decide to go with a voice-activated bot, make sure that you have a very good customer service and feedback support system in place.
Once your business grows, you can also install a bot that can handle customer interaction. A good example of such a bot is your own "Social Bookmarking Bot". It is capable of browsing through the internet and save bookmarks from your followers. This will allow your clients to be able to find your site easier when they are searching for relevant content.
When you install a chatbot, you can expect it to also allow you to create your own web store. which will make your customer's experience easier. It is also capable of sending out newsletters and emails to your clients so that they can be updated about important news. and updates about your brand.
Lastly, you can install a bot that is capable of automating your website. This includes things like creating banners and landing pages. This way, you can effectively manage your site faster and more efficiently.